![]() If you are experiencing issues with installing ZCO, please include the install logs. You will need to include any relevant Zimbra Support Toolbar output, described in the Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Zimbra Support Toolbar.īeyond the above information, include the following information if it is relevant to your problem. These logs should only contain logging information gathered while the problem was occurring. You will need to include logs generated by ZCO Logging Control, described in the Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Using Logging Control for troubleshooting. ![]() Information about any multi-node configuration. OS version, Outlook version, list of all Outlook plug-ins. Creating a Core Dump from a Running Process using WinDbgįor more articles and resources for troubleshooting ZCO issues, see these related links.Troubleshooting Exchange Freebusy Interopįor more information on ZCO troubleshooting tools and procedures, see the following articles.Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options. ![]() Zimbra Connector for Outlook Basic Troubleshooting Articles See ExampleTextLogFile.zip for an example. When creating a support case, it is best to create a text file containing any log events you think might be relevant to your problem. Note: Since the Zimbra Support case tool can only support attachments of a small size (2MB), it is often not possible to include an entire log file when you initially create a support case. For example, if a problem occurs between 9:13–9:21 am on a Monday, check to see if any of the following logs were written to on Monday, and then gather the log details from approximately 9:00am–9:30 am that day. You will need to have log files relevant to your issue from the following list of log files. Any other information that you think may help diagnose the issue. Information about any single-server or multi-node configuration. Information about any proxy servers and firewalls.
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